Nakshu Bath Accessories take pride in the quality of our sanitary and bathroom products. Your satisfaction is very important to us. This Refund & Return Policy outlines the terms and conditions under which returns, replacements, and refunds are accepted.
1. Eligibility for Returns
-
Products can be returned within 7 days of delivery.
-
To be eligible for a return:
-
The item must be unused, uninstalled, and in its original packaging.
-
Proof of purchase (order number, invoice) must be provided.
-
-
Due to hygiene and safety reasons, used sanitary products (toilet seats, faucets, bathroom fittings, etc.) cannot be returned.
2. Non-Returnable Items
Certain products are non-returnable/non-refundable, including but not limited to:
-
Items that have been installed or used
-
Customized or made-to-order products
-
Clearance or discounted items marked as “Final Sale”
3. Replacement Policy
-
If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.
-
Our team will arrange a replacement at no extra cost after verification.
-
In case a replacement is not available, a full refund will be processed.
4. Refunds
-
Once your return is received and inspected, we will notify you of the refund status.
-
Approved refunds will be credited to your original payment method within 7–10 business days.
-
Shipping charges are non-refundable, except in cases where the product was defective or incorrectly delivered.
5. Return Process
-
Contact our Customer Support Team at nakshu73@gmail.com.
-
Provide your Order Details and reason for return.
-
Our team will guide you through the return pickup/shipping process.
-
Pack the product securely to avoid damage during return transit.
Contact Us
For any questions about our Refund & Return Policy, please contact us:
Email: nakshu73@gmail.com
Phone: +91 70157 05254
Address: Modern Engineering Company, Plot No. 500, near Pooja Saini Beauty Parlour, Jagadhri, Haryana 135003
